Prom Dresses, Prom Shoes, Formal Dresses, Prom Dresses 2011, Prom Accessories, Prom Gowns, Evening dresses

International +1.305.433.6109


USA 24/7 toll 1.877.4.ZAPHON

Shipping Info

Zaphon Prom Shipping Info


Zaphon Prom makes every effort to fulfill all orders as quickly as possible. Some seasonal items, due to extreme popularity, may not be readily available. Most orders placed before 11 AM ET will be shipped out the same day (Monday through Friday). Shipping charges are subject to change. 

All items that state "Ships in 4-6 weeks" beneath Add To Cart, take an additional 4-6 weeks to leave our facility. These items are not available to ship the same day the order is placed. If expedited services (Overnight, or Express Delivery), are chosen for these items, it will come to effect after the 4-6 weeks for processing. Please see our Shipping Page for more shipping information. 

Shipping Options: 

FREE GROUND SHIPPING** (5-7 business days)
Standard shipping for Hawaii and Alaska (3-7 business days) - $19.95
Canada Standard (5-7 business days) - $29.95
International Standard (5-7 business days) - $49.95

**Continental US only

Express Shipping:

Express Delivery** (2 business days) - $29.95
Overnight Delivery** (1 business day) - $49.95
Saturday Delivery (in selected areas only) - $59.95

Canada Express (2-3 business days) - $49.95

International Express (2-5 business days) - $69.95
**Continental US only

  • Orders are shipped via UPS, FedEx, DHL or USPS, depending upon the logistics and need date of each order.
  • Shipments to Alaska, Puerto Rico and Hawaii, US Minor Outlying Islands; Virgin Islands (U.S), are $14.95 for the Standard Shipping charge (all orders are shipped via Express Delivery).
  • There is no weekend service for our Express or Overnight delivery options. Therefore, a package that leaves our fulfillment center on a Thursday or Friday does not actually reach the shipper until Monday morning.
  • Online tracking available.
  • Signature Confirmation required. Zaphon Prom is not responsible for lost or stolen packages.



  • We ship to most every country. All orders outside the US must use the International shipping options. Payment method must be verifiable or the order will not ship. For faster service, use Paypal.
  • We are not responsible for any applicable customs tariffs, taxes, etc. Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Zaphon Prom does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. Signature Confirmation required.
  • Zaphon Prom is not responsible for lost or stolen packages.
  • Use the following link for foreign exchange rate calculation for up-to-the-minute exchange rates: Exchange Rates
  • To protect our customers from credit card fraud, we mandate that the shipping address match the billing address to which your monthly credit card statement is mailed. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card.
  • Alternately, if the shipping address does not match the billing address to which your monthly credit card statement is mailed, you will receive a request for authorization, which you may email (from an ISP listed in your name), or fax back to our corporate headquarters. That information will be provided to you if necessary. Failure to provide us with this information in a timely fashion will cause your order to be cancelled and subject to a 35% restocking fee.
  • We do not ship to unverified shipping addresses as per instructions of the credit card company. This is for your protection and to help maintain a safe on-line shopping experience.
  • When you visit, or send E-mails to us, you are communicating with us electronically. We will communicate with you by E-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically, as we see fit, satisfy any legal requirement that such communications be in writing. You may not use a false E-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.
  • Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Both the FBI and the U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with our business partners. will deliver the Product or Products to You: at the address for delivery (“Delivery Address”) provided by you in the Customer Details Form in the Offer; by way of the Shipping Method selected by you in the Offer; at the price (“Shipping Price”) that corresponds with the Shipping Method selected by You in the Offer; and within a time that is, at the discretion of Zaphon Prom, feasible.
  • Anyone at the Delivery Address who receives the Product or Products is deemed to be authorized to receive the Product or Products.
  • Property and risk in the Product or Products passes to you upon delivery to the Delivery Address.


Shipping Deadlines

  • All orders placed before 11 AM ET (excluding 5-7 business day and Special Order items) will be processed that same day. If your order is placed after 11 AM ET, please allow 24-48 hours for processing.
  • Maximum delivery time on all in-stock items is five to seven business days, for all orders of in-stock items placed before 11 AM ET. All out-of-stock items will be backordered automatically. Please allow 1-4 week(s) for completion.

* Please Note: By choosing Express Delivery, only the delivery time is expedited, not the availability or production time of your items. Please check beneath the “Add To Cart” button on the product page for availability times. If you order items which are not immediately available, choosing an express shipping method will not change when we are able to ship your order.

** Although we ship fast, and always do our best to meet your needs, due to the volatility of and constant changes in the marketplace, we cannot predict exactly when your order will be shipped, and therefore do not guarantee delivery times. If you need your order by a certain date, please check the availability times, choose the appropriate shipping method, and indicate your need date in the "Comments" box at checkout. We will make every effort to help you.

***We regret that during heavy business periods such as Holiday and Prom season, we cannot guarantee delivery times due to the volatility of and constant changes in the market place, as well as courier delays, beyond our control.