Prom Dresses, Prom Shoes, Formal Dresses, Prom Dresses 2011, Prom Accessories, Prom Gowns, Evening dresses

International +1.305.433.6109

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USA 24/7 toll 1.877.4.ZAPHON

FAQ

Q. How long does it take to receive my order?
A. All orders placed before 2:00 PM EST (excluding Special Order items) will be processed that same day. If your order is placed after 2:00 PM EST, please allow 24-48 hours for processing.

Maximum delivery time on all available items is five to seven business days, for all orders of available items placed before 2:00 PM (EST). All available items will be shipped automatically, according to their estimated availability times (see product page for details). You will be notified immediately in the event that your item becomes unavailable.

For customized “Design Your Own” items, please allow 4-6 weeks from the time we receive your order for your custom prom dress or custom prom shoes to ship.

*Please Note: By choosing Express Delivery, only the delivery time is expedited, not the availability or production time of your items. Please check item description for availability times. If you order items which are not immediately available, or must be put into production, choosing an express shipping method will not change when we are able to ship your order.

** Although we ship fast, and always do our best to meet your needs, due to the volatility of and constant changes in the marketplace, we cannot predict exactly when your order will be shipped, and therefore do not guarantee delivery times. If you need your order by a certain date, please check the availability times, choose the appropriate shipping method, and indicate your need date in the "comments" box at checkout. We will make every effort to help you. For more details about Zaphon Prom shipping times, please see Shipping Information.

Q. Are the transactions that are made on this site Secure?
A. Yes, You can order any of our products right online. Your shopping experience is secure. Our secure software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. No need to worry about your personal or credit card information being intercepted.

Your information is secure with ZaphonProm.com! Protecting your order information is a priority. ZaphonProm.com uses Secure Sockets Layer (SSL) technology to insure that all data passed between our server and your web browser will remain private and secure.

SSL encrypts your order information to avoid the decoding of that information by anyone other than ZaphonProm.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), this means the SSL is active. You can also double check by looking at your browsers URL. When accessing a secure server, the first characters of the site address will change from "http" to "https".

Some firewalls do not permit communication through secure servers. In this case, you will not be able to connect to the secure server and must disable your firewall or choose a different method to order.

If you cannot access our secure server for any reason, please feel free to use our offline order form available upon check out (simply print out your order, without submitting), and fax to: 305-851-7410 or place your order by phone. See our ordering page for more information.

To learn more about this robust security system, please see Zaphon Prom Privacy & Security.

Q. Can I exchange an item for a different size after I receive it?
A. Zaphon Prom wants you to be confident with your purchases, and make shopping online with us a safe, pleasant, convenient experience. If at any time you find a defect of any kind on merchandise you have purchased from Zaphon Prom please follow the directions below to send a brief email describing the defect and we will send a replacement item, free of charge.

Items ordered through our “Design Your Own” program, are final sale. All other products are exchangeable or returnable for store credit, only. All accessories items are final sale. Customer must contact Zaphon Prom within 3 days of receipt, and we will email detailed instructions and authorization for you to receive a free replacement, alternative size or store credit. Please allow 14 business days for returns and/or exchanges to process. See Zaphon Prom’s Returns & Exchanges policy for more details.

Contact us to request a Return Merchandise Authorization number. (EXCHANGES WILL NOT BE ISSUED FOR RETURNS MADE WITHOUT AUTHORIZATION.)